Requisition ID | 2024-146077 | Position Category | Management / Operations | Clearance | Secret | Sector | Defense Mission & Health Solutions |
We are hiring an Incident / Problem Manager in Colorado Springs / Peterson AFB, CO, this is an onsite position.
What you'll do:
Reporting to the IT Service Management Manager, the role of the IT Service Management Incident and Problem Management Specialist is to establish ownership of the problem management practice with its core mission being to identify and understand the underlying cause(s) of an incident and discover the best method to eliminate the issue. The Incident and Problem Management Specialist will direct all facets of the problem management effort, to include bringing the application and infrastructure teams together using the BMC Remedy platform, ensuring operations are returned to a normal state quickly, and developing methods to prevent similar problems in the future. Your primary goals are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented. The problem manager maintains information about known errors and workarounds.
The Incident and Problem Manager is responsible for leading and providing the Incident and Problem Management Processes. This role coordinates timely resolution of problems by taking ownership, driving root cause analysis tasks, assigning action items to various internal & external partners, and following up on completion of action items. The role also ensures incidents are handled in accordance to agreed upon SLAs and acts as an escalation point to coordinate resolution of major incidents.
Incident Management:
Problem Management:
What you'll need:
Desired Qualifications:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.